Monday, May 18, 2026

5 Ways to Improve Your Customer Experience in the E-commerce Industry

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Gagan Arora
Gagan Arora
Founder and President, Vertex Global Services.

When it comes to shopping from an e-commerce platform, customer experience (CX) is the key to making your online store thrive and gain customer loyalty. According to a McKinsey & Company Report, 25 percent of customers will defect after just one bad experience. In today’s fast-paced era, creating a great customer experience isn’t just limited…

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