Friday, January 9, 2026

Customer First in the Age of Infinite Choice

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When the inaugural panel at India Food Forum 2025 opened with the theme “Customer First: Building Trust in the Age of Infinite Choice,” the hall at Mumbai’s Jio World Convention Centre was already buzzing with an energy familiar only to an industry in the midst of radical transformation. Opening the discussion, Coca-Cola’s Desmond Nikhil D’Souza…

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