bigbasket, one of India’s leading online grocery and quick commerce platforms, has announced the elevation of Sujoy Jana to the role of Chief Projects and Customer Experience Officer (CPCxO). The appointment reflects the company’s commitment to enhancing customer experience, driving operational excellence, and accelerating strategic transformation across its expanding business ecosystem.
In his new role as Chief Projects and Customer Experience Officer, Sujoy will focus on enhancing customer satisfaction, spearheading transformational initiatives, and ensuring seamless execution of strategic projects across the company. His appointment comes at a time when customer experience continues to be a key differentiator in the rapidly evolving e-commerce and quick commerce landscape. A seasoned leader with more than a decade of experience at bigbasket, Sujoy has been instrumental in shaping the company’s growth journey through various leadership roles. His deep understanding of operations, customer behavior, project execution, and business strategy has enabled him to deliver impactful results across multiple regions and business verticals.
Prior to his elevation, Sujoy served as National Head – Projects and Business Head South, where he was responsible for overseeing key markets and managing a diverse portfolio of businesses. His leadership extended across several high-growth segments, including quick commerce, slotted delivery, subscription services, B2B operations, and smart vending solutions.
Throughout his tenure, Sujoy has successfully led large-scale projects aimed at improving operational efficiency, optimizing customer journeys, and driving sustainable business growth. His ability to balance strategic vision with execution excellence has earned him recognition as a trusted leader within the organization. Speaking through his continued commitment to innovation and excellence, Sujoy’s leadership is expected to play a pivotal role in strengthening bigbasket’s market position and delivering superior value to customers nationwide.
Known for his customer-first approach and strong execution capabilities, Sujoy has successfully managed large-scale projects, driven operational excellence, and delivered business growth across diverse markets. His expertise spans project leadership, business strategy, customer-centric operations, and organizational transformation.
As CPCxO, Sujoy Jana will lead key strategic projects and customer experience initiatives, helping bigbasket further strengthen its position as a leader in India’s digital commerce and grocery retail ecosystem.
