ToneTag recently announced the launch of RetailPOD 3.0, the latest evolution of its digital commerce platform that redefines how retailers engage with customers at the point of sale. Building on proven success across thousands of retail touchpoints, RetailPOD 3.0 represents a fundamental reimagining of the retail POS (point-of-sale) based on insights gathered from previous versions deployed across India.
RetailPOD 3.0 represents a significant shift in retail tech by consolidating payment acceptance, inventory management, customer engagement, and business analytics into a compact dual-display device featuring a 3.5-inch customer-facing screen for dynamic QR generation. Unlike traditional point-of-sale systems that focus solely on transactions, RetailPOD 3.0 addresses the complete operational spectrum that retailers manage daily.
The device is designed to meet many varied daily requirements of all kinds of merchants. For instance, through voice functionality retailers can check their past transactions, can set a new sale offer, track daily transactions, track bank balance in real-time, and manage notifications. All they need to do is simply ask the device. Most importantly, RetailPod3.0 supports 12 Indian languages, ensuring accessibility for retailers who prefer conducting business in their native language.
The device addresses a fundamental challenge facing Indian retailers. It supports the retailers to compete with organized retail and e-commerce platforms on customer experience while maintaining the personal touch that defines neighborhood commerce.
“The retail ecosystem has always been about relationship-building with customers but with the onset of tech everything has increasingly shifted toward mere transactions. ” said Kumar Abhishek, Founder & CEO, ToneTag. “RetailPOD 3.0 prioritizes the human element while adding digital intelligence. Through two previous iterations and extensive retailer feedback, we understood that technology needs to enhance, not interrupt, the natural flow of customer service. RetailPOD 3.0 embodies that learning”.
Beyond payment and promotions, RetailPOD 3.0 provides retailers with comprehensive business visibility. The cloud-connected system tracks inventory in real time, manages supplier relationships, and delivers performance insights through an intuitive dashboard. Built-in customer support and notification management ensure retailers have assistance when needed. The result is stronger customer relationships and a measurable uplift in business outcomes.
