Hotel Superhero offers hotels an unprecedented capability in the form of SuperBot, an AI chat agent that allows hotel staff to perform complex operational tasks by simply giving voice instructions. Check-ins, check-outs, recording payments, searching bookings, and many more day-to-day tasks in a hotel, which typically require 10-15 minutes each and handling of complex screens by the front office staff, can be done in seconds on SuperBot through simple, natural language instructions. SuperBot is multilingual and can seamlessly switch across languages depending on the user’s preference. Independent hotels and regional hotel chains face constant challenges of lost revenue opportunities, dissatisfied guests, and demotivated staff. Unlike their counterparts in large, organised chains, they neither have the luxury of deploying excess manpower nor the access to powerful yet affordable technology solutions. The launch of Hotel Superhero is aimed at plugging this white space in the market. With comprehensive modules for all aspects of hotel operations – including Property Management System, Revenue Management System, Channel Manager, Point of Sale (POS), Guest Communication Tools, Dashboards & Reporting, and a lot more – Hotel Superhero gives hoteliers a much-needed solution that is simple, powerful, and affordable. 

Commenting on the launch, Sidharth Gupta, Co-founder & CEO, THV, said, “Independent hoteliers have always been the underdogs of the industry managing multiple challenges with limited resources. With Hotel Superhero, we are giving them a partner they can truly rely on.  This platform has been designed to boost profits, delight guests, and simplify operations, everything a hotelier needs to turn their independent hotels into a big business, and compete effectively with bigger chains. This is the same technology that powers all the brands in our own portfolio – including Treebo, Park Inn & Suites by Radisson, Mercure, and Ibis. For THV, this is a way to become relevant to a much larger part of the industry. We may not be able to work with all hotels under one of our brands. But we can certainly work with everyone through this revolutionary technology.”

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