Key elements of udaan’s strategy include:

Regional focus: Deepening customer engagement by tailoring services to local needs.

Customized offerings: Providing tailored product assortments based on regional demand.

High customer satisfaction: udaan’s strategy has resulted in high Net Promoter Scores (NPS) and growing loyalty among kirana store owners.

“udaan is transforming the future of eB2B retail by empowering kiranas and small retailers with unmatched access to a wide variety of quality and affordable products, and credit while leveraging technology.” said Vaibhav Gupta, Co-Founder and CEO, udaan. “Our rapid growth in Bengaluru and Hyderabad is just the beginning. We are committed to revolutionising the eB2B retail landscape across Bharat, expanding into new clusters, and driving an efficient and profitable growth for millions of small businesses.”

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India continues to be a bright spot among the major economies – growing fastest among top 5 global economies and expected to become third-largest by GDP in 2030. India’s retail market is expected to reach $2 trillion in next 10 years and presents a large opportunity for retailers.

Organized retail in India has consistently demonstrated faster growth in comparison to the underlying category. However, performance in the recent quarters has been subdued owing to potential headwinds. The drop in the growth rate for organized retailers is higher vs that of category. Some large retailers have reported a decline in LFL store growth. Profitability at the same time has remained consistent and in line with global peers.

The report explores essential factors influencing the speed and nature of growth, particularly examining changes in consumer spending habits, affluence trends, urbanization rates, supply expansion, and shifts in distribution channels. It provides guidelines for retailers to thrive by aligning their strategies with these trends. Additionally, it outlines how top-performing retailers, in terms of shareholder returns, achieve both exceptional growth rates and profitability.

The key findings of the report are:

· Retailers will have a $2 Tn annual opportunity over the next decade

· Retail market growth expected to continue at 9-10%

· Organized retailers need to sustain performance and continue to grow shares

The report further says that the retail sector is going through key shifts impacting the industry’s pace and shape of growth. Some of the more discernible shifts are:  

· Income growth remains steady, and consumers are optimistic on personal income outlook. At the same time, consumers increasingly looking to spend on “experiences” or save more through newer/ nascent vehicles.

· Categories are shaping up differently due a range of factors. Also, growth driven by varied mix of volumes v/s ASP.

· Store expansions continue to happen and with increasing urbanization, there is more consumption expected to happen in T1-4 cities.

· While e-commerce continues to grow, net new user addition has seen a slower pace in the year. The role and proposition of online needs to be re-imagined.

“The Indian retail sector will more than double in size to 2 trillion dollars in the next decade – across categories and formats – and the successful retailers are the ones who continue to challenge the perceived growth profitability trade off”, stated Abheek Singhi, Managing Director and Senior Partner, BCG.

The trends covered in the study are a combination of short-term and long-term drivers. It is important to note that while themes are universal, there are bound to be nuances and retailers will need to discern the impact of various factors into their business. The report also prompts retailers to address key considerations for sustainable growth in future.

“The retail sector offers very significant opportunity, but at the same time we see very significant variation in performance across retailers. In the retail sector, opportunity abounds, yet so does a stark divergence in performance outcomes. The key to standing out and achieving success lies in retailers’ commitment to sharpening their CVP & the delivery model, leveraging the transformative potential of AI & analytics and aggressively managing costs” explained Namit Puri, Managing Director and Senior Partner, BCG.

The report highlights 5 value creation themes that retailers can activate, providing inspirations from global retailers. It advocates challenging traditional trade-offs with innovations in business models, leveraging digital and GenAI for personalized customer experiences, enhancing value chain efficiencies with AI, fostering partnerships to unlock new revenue streams, and adopt systemic localization in merchandize & formats to win in “Many Indias”.

“New-age retailers globally and in India have challenged traditional trade-offs in consumer proposition. This has enabled retailers to provide superior offerings ‘consistently’ and deliver break-through LFL growth. Retailers have also leveraged AI and data actively” explained Bharat Mimani, Managing Director and Partner, BCG.

“As we stand at the cusp of a transformative retail era, it is crucial for Indian retailers to embrace the wave of constant innovation. This report not only highlights the immense potential in our rapidly evolving market but also provides actionable insights for retailers to adapt and thrive amidst changing consumer preferences, and technological advancements. By focusing on personalized customer experiences, exploring new collaborations, and leveraging AI for efficiency, we can propel India’s retail industry towards unprecedented growth and global competitiveness. This report is more than an analysis; it is a call for Indian retailers to innovate, collaborate, and lead the charge in shaping a dynamic and prosperous retail landscape for our nation.” opined Kumar Rajagopalan, CEO, Retailers Association of India (RAI)

The report serves as a guiding frame for retailers to reflect on the recent changes in the retail sector and implore into addressing key imperatives & immediate priorities. It also attempts to guide the reader to re-imagine businesses by taking inspirations from retail peers who have challenged existing inefficiencies and model trade-offs and found success.

Link to the full report: https://www.bcg.com/publications/2024/india-unlocking-the-2tn-retail-opportunity-in-the-next-decade

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